Managing patient care, travel arrangements, and expenses for medical trials was a complex, time-consuming process for a multi-billion dollar biopharmaceutical provider. Patients struggled with booking logistics, tracking appointments, and submitting expenses, while trial coordinators faced challenges in managing patient profiles and coordinating travel. The system needed a more efficient, user-friendly solution to enhance both patient experience and operational workflows.
A Smart, Automated Solution for Clinical Trials
Managing patient care, travel logistics, and expense tracking during medical trials is a complex challenge—one that a multi-million dollar biopharmaceutical solutions provider needed to streamline. Partnering with a leading software agency, I played a key role in helping to designing and developing a powerful web and mobile platform that simplifies the entire process. From automated travel bookings to real-time patient updates and seamless expense approvals, this case study explores how I helped build a smarter, more efficient system that enhances both patient experience and trial coordination.
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The Problem
The Solution
I collaborated with a leading software agency to develop a comprehensive web and mobile application that streamlines patient logistics. The platform enables patients to view appointments, book travel, submit expenses, and schedule remote consultations—all in one place. For trial coordinators, it simplifies patient profile management, visit scheduling, and trip coordination, while integrating with travel providers to automate bookings and provide real-time transport update
Technologies
The application was developed using modern web and mobile technologies, leveraging C#, .NET, and Angular for the frontend and backend. The system integrates with third-party travel providers through secure API connections, ensuring seamless automation of travel bookings and real-time status updates. The platform was built within an Agile development framework, allowing for continuous enhancements and high-quality delivery.
Collaborating to Build Smarter Patient Management Solutions
I thrive on collaboration, so when I was subcontracted by a leading software agency to contribute my expertise in software development and UI design, I was all in. The project? A cutting-edge application for a multi-million dollar biopharmaceutical solutions provider—designed to revolutionise the way they manage patient care, expenses, and travel logistics during medical trials.
Working as part of an Agile team, I brought my skills in software development and user experience design to the table—helping create a seamless, efficient platform that simplifies both patient experiences and trial coordination. The team consisted of developers, testers, and business analysts, all working in sync to overcome complex requirements and deliver a high-quality system.
A Smarter Way to Manage Medical Trials
The software I helped build offers a fully integrated experience for patients, allowing them to view appointment details, manage travel plans (including taxis, flights, and hotel bookings), and submit expenses for approval—all through an intuitive web and mobile platform.
For trial coordinators, the system provides a centralised dashboard to manage patient profiles, create visits, and coordinate travel arrangements with ease. One of the most impactful features I worked on was automated travel booking, integrating with third-party providers to schedule transportation and provide real-time updates—including taxi arrival notifications—directly to patients. The platform even supports remote appointment scheduling, improving accessibility for patients who can’t attend in person.
A True Team Effort
This project highlights my commitment to collaboration and long-term partnerships. While I played a key role in its development, success wouldn’t have been possible without the combined expertise of our client, fellow developers, and project stakeholders. I'm incredibly proud of my 10+ year partnership with my client, and this project reflects a shared dedication to innovation, efficiency, and delivering impactful solutions.